Johor Bahru, 28 May 2020 – Eligible travellers from Singapore to Malaysia will get to experience a faster processing time for their entry permit applications during the Movement Control Order (MCO) implemented by the Malaysian Government, as the High Commission of Malaysia in Singapore has moved from the previous email-based application to the new, dedicated Malaysian Entry Permit Application System (myPASS) web-based application system.

“The main benefit of myPASS is that travellers can submit their entry permit application through a much more structured and guided process. As such, there is little error in the information and documents submitted and this has helped 80% of travellers get their entry permit applications processed within 2 days with a 95% reduction in rejected applications,” said the High Commission of Malaysia in Singapore.

With around 30,000 applications coming in through their email prior to myPASS, the High Commission of Malaysia in Singapore partnered with Iskandar Regional Development Authority (IRDA) and Telekom Malaysia Berhad (TM) to transform the entry permit application process, through better use of technology.

For travellers, the web-based myPASS system will provide greater convenience as the system can be accessed faster and easier to use. myPASS, accessible via a dedicated site at means that their submissions are much more secured, and the guided form reduces errors in their applications which lead to faster processing time. Furthermore, travellers will get an automatic update on the status of their applications.

Leveraging on the expertise in digital transformation, both IRDA and TM through Southern Strategic Economic Region (SSER), its strategic business unit for the Southern Region, have come up with the myPASS system which has helped the High Commission of Malaysia in Singapore to improve stakeholders’ experience, business processes and operational efficiencies. All these were not possible prior to the myPASS system as the previous workflow relies heavily on manual verification through emails and spreadsheets before any application can be processed.

With Iskandar Malaysia being the primary gateway for travellers from Singapore to enter Malaysia, IRDA actively supports the development of myPASS as a much-needed solution that expedites travellers entrance into Malaysia during this challenging MCO period. The use of technology in solving the needs of these travellers is driven by Iskandar Malaysia’s Smart City agenda.

Meanwhile for TM, the design and development of MyPASS with simplified design flow and architecture leveraging on its internal resources and existing secured digital infrastructure, is testament of the Company’s capabilities in facilitating digital transformation of government agencies towards delivering an enhanced service experience for all Malaysians. This latest initiative is in line with its role as the enabler of Malaysia’s Digital Nation aspirations to serve a more digital lifestyle and society, digital businesses and digital Government, true to the Company’s vision of making “Life and Business Easier for a Better Malaysia”.

Travellers may contact the High Commission of Malaysia in Singapore at +65 6235 0111 for more information or inquiries.

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